Probs - Privacy Policy

Last Modified: May 2, 2025

We are committed to safeguarding the privacy of our website visitors; this policy sets out how we will treat your personal information.

Our website uses cookies. By using our website and agreeing to this policy, you consent to our use of cookies in accordance with the terms of this policy.

(1) What Information Do We Collect?

We may collect, store, publish, edit, quote, and use the following kinds of personal information:
(a) information about your computer and about your visits to and use of this website (including, but not limited to, your IP address, geographical location, browser type and version, operating system, referral source, length of visit, page views, website navigation and any other information transmitted to our servers);

(b) information relating to any transactions carried out between you and us on or in relation to this website, including, but not limited to, information relating to any purchases you make of our goods or services;

(c) information relating to any transactions carried out between you and any third parties in relation to this website, including, but not limited to, information relating to any purchases you make of goods or services;

(c) information that you provide to us for the purpose of registering with us (including, but not limited to, name, address, gender, email, password, profile pictures, geographical location, and any other information transmitted to our servers);

(d) information that you provide to us for the purpose of subscribing to our website services, email notifications and/or newsletters;

(e) personal information, product pricing or availability information, product names, ratings, comments, images, personal pictures, URL addresses, and any other information that you provide regarding any topic (including, but not limited to, an item or items, a websites or websites, a service or services, a company or services, or a brand or brands);

(f) any other information that you choose to send to us; and

(g) any information gathered by analytics software including but not limited to Google Analytics, Clicky, and Hotjar; and

(h) any information about you sent to us by others (including, but not limited to, information sent by other users, third parties, or businesses).

(2) Cookies

A cookie consists of information sent by a web server to a web browser, and stored by the browser. The information is then sent back to the server each time the browser requests a page from the server. This enables the web server to identify and track the web browser.

We may use both "session" cookies and "persistent" cookies on the website. We will use the session cookies to keep track of you whilst you navigate the website, store your navigation history, and for any other purpose. We will use the persistent cookies to enable our website to recognize you when you visit, store login information, store your navigation history, store your preferences, store voting and rating history, and for any other purpose.

Persistent cookies will remain stored on your computer until deleted, or until they reach a specified expiry date.

We may use Google Analytics, Clicky, Hotjar, and/or other analytics services to analyze the use of this website. Google Analytics, Clicky, Hotjar, and other analytics services generate statistical and other information about website use by means of cookies, which are stored on users' computers. The information generated relating to our website is used to create reports about the use of the website. Google, Roxr Software Ltd, Hotjar Ltd, and/or other companies will store this information. Google's privacy policy is available at: https://www.google.com/privacypolicy.html. Roxr Software's terms of service are available at: https://clicky.com/terms/privacy. We use Clicky to log and analyze the traffic to our web site. You may review Clicky's privacy policy at https://clicky.com/terms/privacy. We may log 'personal data' to Clicky as follows, for the stated legitimate purposes: a 'Unique ID' tracking cookie to identify unique visitors; your IP address for security and fraud prevention; and your username to help us to analyze visitor behavior and assist with customer service needs. Hotjar's privacy policy is available at: https://www.hotjar.com/legal/policies/privacy/. Hotjar may capture data for generating heatmaps, session recordings, feedback widgets, and surveys. Session data will suppress all on-page numeric text and all on-page email addresses. At the time of this writing, Hotjar will always suppress numbers that are 9 or more digits long regardless of settings as well as suppressing any password or email input elements. This data is used to improve the service we can offer to you.

Our advertisers, payment services providers, affiliates, service providers, and other business providers may also send you cookies.

We may publish Google Adsense interest-based advertisements on our website. These are tailored by Google to reflect your interests. To determine your interests, Google will track your behaviour across the web using cookies. You can view, delete or add interest categories associated with your browser using Google's Ads Preference Manager, available at: https://www.google.com/ads/preferences/. You can opt-out of the Adsense partner network cookie at: https://www.google.com/privacy_ads.html. However, this opt-out mechanism uses a cookie, and if you clear the cookies from your browser your opt-out will not be maintained. To ensure that an opt-out is maintained in respect of a particular browser, you should use the Google browser plug-in available at: https://www.google.com/ads/preferences/plugin.

Most browsers allow you to reject all cookies, whilst some browsers allow you to reject just third party cookies. For example, in Internet Explorer you can refuse all cookies by clicking "Tools", "Internet Options", "Privacy", and selecting "Block all cookies" using the sliding selector. Blocking all cookies will, however, have a negative impact upon the usability of many websites, including this one.

(3) Using Your Personal Information

Personal information submitted to us via this website will be used for the purposes specified in this privacy policy or in relevant parts of the website.

We may use your personal information to:
(a) administer the website;

(b) improve your browsing experience by personalizing the website;

(c) enable your use of the services available on the website;

(d) send to you goods purchased via the website, supply to you services purchased via the website, enable third parties to send you good purchased via the website or via a third party's website, and enable third parties to supply to you services purchased via the website or via a third party's website;

(e) send statements and invoices to you, and collect payments from you;

(f) send you general commercial communications via email or other mediums;

(g) send you email notifications which you have specifically requested;

(h) send to you our newsletter and other marketing communications relating to our business or the businesses of carefully-selected third parties which we think may be of interest to you by post, by email, or by similar technology (you can inform us at any time in writing if you no longer require marketing communications);

(i) provide third parties with statistical information about our users;

(j) publish or directly send any of your content (including, but not limited to, text, images, ratings, URL addresses, and photos) to third parties or other websites via any means for the purposes of obtaining feedback, comments, ratings, or review of the content;

(k) deal with inquiries and complaints made by or about you relating to the website; and

(l) use your name, your initials, your gender, your profile picture, any past profile pictures, content, and any other information in connection with commercial, sponsored, or related content without notice or compensation.

Where you submit personal information for publication on our website, we will publish and otherwise use that information in accordance with the license you grant to us.

All our website financial transactions are handled through our payment services provider, PayPal. You can review the PayPal privacy policy at www.paypal.com. We will share information with PayPal to the extent necessary for the purposes of processing payments you make via our website and dealing with complaints and queries relating to such payments.

(4) Disclosures

We may disclose information about you to any of our employees, officers, agents, suppliers, business partners, legal representatives, contractors, or subcontractors insofar as reasonably necessary for the purposes as set out in this privacy policy.

In addition, we may disclose your personal information:
(a) to the extent that we are required to do so by law;

(b) in connection with any legal proceedings or prospective legal proceedings;

(c) in order to establish, exercise or defend our legal rights (including providing information to others for the purposes of fraud prevention and reducing credit risk);

(d) in order to reasonably or efficiently administer the website;

(e) to the purchaser (or prospective purchaser) of any business or asset which we are (or are contemplating) selling; and

(f) to any person who we reasonably believe may apply to a court or other competent authority for disclosure of that personal information where, in our reasonable opinion, such court or authority would be reasonably likely to order disclosure of that personal information.

(5) International Data Transfers

Information that we collect may be stored and processed in and transferred between any of the countries in which we operate in order to enable us to use the information in accordance with this privacy policy.

Information which you provide may be transferred to countries which do not have data protection laws equivalent to those in force in our home jurisdiction.

In addition, personal information that you submit for publication on the website will be published on the internet and may be available, via the internet, around the world. We cannot prevent the use or misuse of such information by others.

You expressly agree to such transfers of personal information.

(6) Security of Your Personal Information

In our sole discretion, we may take technical and organizational precautions to prevent the loss, misuse, or alteration of your personal information. However, we do not guarantee which precautions will or will not be taken and our security practices may change without notice and without explanation.

Data transmission over the internet is inherently insecure, and we cannot guarantee the security of data sent over the internet.

You are responsible for keeping your password and user details confidential. We will not ask you for your password (except when you log in to the website).

(7) Policy Amendments

We may update this privacy policy from time-to-time by posting a new version on our website. You should check this page frequently to ensure you are informed of any changes.

Continued use of this website constitutes acceptance of any changes, additions, or deletions.

Any new version immediately supersedes all previous privacy policies in respect of your use of this website, our rights, and any other subject matter covered by the privacy policies.

We may, in our sole discretion and without guarantee of notification, also notify you of changes to our privacy policy by email.

(8) Your Rights

You may instruct us to provide you with any personal information we hold about you. Provision of such information will be subject the payment of a fee. We may withhold such personal information to the extent permitted by law.

(9) Third Party Websites

The website contains links to other websites. We are not responsible for the privacy policies or practices of third party websites.

(10) Updating Information

Immediately inform us of any personal information which we hold about you that needs to be corrected or updated.

(11) Severability

If a provision of this privacy policy is determined by any court or other competent authority to be unlawful and/or unenforceable, the other provisions will continue in effect. If any unlawful and/or unenforceable provision would be lawful or enforceable if part of it were deleted, that part will be deemed to be deleted, and the rest of the provision will continue in effect.

(12) Section Headings

The numbered section headings are included for convenience only and shall not limit or otherwise affect this policy.

(13) Contact

If you have any questions about this privacy policy or our treatment of your personal information, please write to us by email to [email protected] or by post to 606 Baltimore Ave Unit 207, #587, Baltimore, MD 21204. .